Why Riviera !

INSIGHTS AND INNOVATIONS

IMPROVING TRAVELLER SATISFACTION WITHIN BUSINESS TRAVEL

REVEALING KEY BUSINESS TRAVELER PERFORMANCES & PREFERENCES

Realizing what your employees expect from their business travel program is essential. Especially, as studies show that employee output and retention are critical factors in ensuring business success. To know better what employees want, Riviera undertook researches to uncover the key components that drives traveller fulfilment& satisfaction.

KEEPING A FINGER ON THE HEART OF INFORMATION TECHNOLOGY AND BEYOND

PROMOTING THE NEXT GENERATION OF TRAVEL TECHNOLOGY

Riviera continually looks for ways to solve your travel program’s challenges today, while influencing the way business travel looks tomorrow. Our open innovation approach enables us to collaborate with incubators and start-ups located in technology hubs in India and around in the world—to accelerate development of the next generation of travel technology. These relationships put RIVIERA at the forefront of progress, helping us to:

• Find the most promising and innovative startups, ideas, technologies and digital platforms.
• Nurture the growth of an entrepreneurial community that is creating new technology and services specifically for the business travel industry.
• Create a better experience and more value for you.
• Shape, expedite, test and scale real solutions that benefit your travel program and your employees.

AUTOMATICALLY GET THE BEST AIRFARES AND HOTEL RATES AVAILABLE—EVEN AFTER BOOKING

PRICE TRACKING FINDS SAVINGS, KEEPS EVERYONE HAPPY

Uncover new savings opportunities that benefit even mature travel programs. Using innovative, behind-the-scenes technology, Price Tracking automatically searches for potential incremental savings due to price fluctuations on already booked flight and hotel reservations. It takes advantage of lower fares and rates on the same flights and at the same hotels through rebooking. This helps you deliver more return on investment (ROI) to your travel program without disrupting your employees or affecting their tour plans.

UPBEAT SERVICE HELPS TRAVELLING EMPLOYEES MANAGE THE UNEXPECTED

DISRUPTED TRIPS GET BACK ON TRACK QUICKLY

Flight delays, missed connections and cancellations can lead to traveller stress, lost productivity and unexpected time away from home. On the days when things don’t go according to schedule, Riviera helps your travelling employees get back on track quickly. This service proactively monitors flight statuses 24/7. Whenever the technology detects a disruption, a travel counselor contacts the affected employee and rebooks the flight when possible to keep the traveler moving. This service helps build employee confidence in your travel program and enhance their experiences.

WE NEVER STOPS INNOVATING FOR YOU

WHAT’S NEXT?

RIVIERA continually identifies, nurtures, pilots and scales innovations with the goal of making your life easier, your travel program better and your employees more satisfied with their travel experience. Via the internet of things, we’re evaluating ways to personalise the hotel experience and enhance guest satisfaction using beacons, immersive technologies. We are testing how we can use connected devices to facilitate service, enhance traveller convenience and provide an employee-preferred experience.

BUSINESS TRAVELLER SERVICES

We define ourselves by our commitment to providing easy, friendly and personalised business traveler services.

KEEPING BUSINESS TRAVELERS MOVING

We take care of business travelers with a range of personalised services that keep them safe, connected and productive.

We help improve:

• Traveler interaction
• Traveler satisfaction
• Traveler productivity

OUR TRAVELER SERVICES

We lead the way in providing world-class business traveler services that give employees everything they need to stay safe, connected and productive during their trip. We also ensure you have everything you need to improve efficiency, be better informed and more in control. Here are just some of our services that make us industry leaders:

• On the GO
• Access to counselors
• Booking tools
• Program Messenger
• Group travel
• Travel alerts
• Pre-departure email
• Hotel reviews
• We Listens

We’re constantly improving and evolving our services through the feedback business travelers give us, which asks them to rate and review their experiences from booking through to departure and return.

BUSINESS TRAVELER CARE AND SERVICES

We go further to provide trusted, excellent, and personalised service. With us taking care of your business travellers through our world-class services, they’ll stay productive, you’ll stay in control, and your travel expenditure will stay low

If you’re ready to talk about how we can help you and receive communications about our products and services..